Customer Relationship Management
Advisory and implementation services for customer relationship management platforms that support sales, marketing, and service organizations.
Nifty Inc assists clients in selecting and implementing customer relationship management platforms suited to their operating model. Engagements address the full front-office footprint required to acquire, serve, and retain customers.
Typical scope includes integrated capabilities for:
- Sales force automation and pipeline management
- Marketing operations and campaign execution
- Customer service—including installed base, service contracts, returns (RMA), and related processes
- Product and service support workflows
Experience includes leading vendor platforms such as Oracle, Siebel, and Salesforce.
Contact Nifty Inc to discuss requirements or CRM roadmap planning.